1.1. How to find help
If you encounter a problem please search this page for an answer. Also read the tutorials and the notes within the Map Settings page.
If you cannot find an answer to the question please go to the Contact page and send a message. Include a description of the problem, your map URL and any error messages displayed.
1.2. How many v5 maps can I create ?
If you are a standard user you can create a maximum of 5 maps and/or feeds.
If you are supporter who has donated to the site (see the Donation page) you can create up to 50 maps and/or feeds.
1.3. What coding is required ?
No coding is required to create or embed your map.
You can embed or link to maps you create by copying and pasting a line of HTML code into your web page's code.
Optionally you can add parameters to the map URL to customize the appearance or behaviour of the map.
1.4. What code is used to generate the map ?
1.5. Where are the maps hosted ?
The embedded maps are stored at the data.mapchannels.com domain which used Amazon S3 cloud hosting. By using S3 the maps are unaffected by tasks being performed on the server hosting the main www.mapchannels.com domain.
Edit enabled maps additionally are stored at 2 separate locations. The map which is embedded is stored at data.mapchannels.com. The map used within the Map Editor is stored at www.mapchannels.com. After making edits within the Map Editor changes are published and transferred to the embedded map.
1.6. How do I manage maps that I create ?
Go to the v5 Dashboard to manage your maps. Here you can create new maps and view maps that you have created.
Each created map has a set of links :
• View : displays a preview of the map
• Settings : Adjust settings used by the map.
• Full Page : Links to a full page map view.
• Delete : Go to a page where you can delete the map
• Editor : For editable maps, go to the Map Editor page where you can add, edit or delete placemarks.
1.7. What data formats can I use for map data ?
There is a choice of 3 formats for map data.
• KML (Keyhole Markup Language)
• TSV (Tab separated values)
• KML (Comma separated values)
Editable maps currently can only import data from a KML feed.
2.1. How do I create a map ?
Click the 'Create Map' button on the v5 Dashboard to go to the 'Create Map' page.
Enter the title of your map.
Optionally enter the URL of the KML feed to display, or paste in KML data from a file.
Next choose whether the map will be editable or not. This option can only be set at map creation.
An additional option allows you to decide whether or not to allow users to add new places to the map. This option can be changed later.
Finally, click the 'Create Map' button which will take you to the Map Settings page where you can adjust all available settings for the map.
3.1. How do I adjust map settings
The map settings page contains all available settings to adjust the map appearance.
A preview of the map is displayed at the top of the page. Settings are displayed below the map, grouped into sections.
Click the 'Update' button to apply and store changes to your map settings.
3.2. How can I choose the map tiles displayed
Select the map type from the Map Type drop down list in section 2 of the Map Settings page.
Additionally in section 6 you can choose a styled map type which applies a custom colour scheme to the map.
3.3. Can the adverts be removed
The advert can be hidden after the map has loaded by un-checking 'Display Adverts' in the 'Tools' tab.
Supporters who have donated to the site can remove adverts by locally hosting the map.
The local hosting option is available in the 'Embed' section of the map settings page.
4.1. My hosting dos not allow ifames
This problem can occur with Wordpress. See the Wordpress section of the 'Embedding' section for instructions on how to add an iframe to a Wordpress page.
Some free hosting packages do not allow iframes at all. In this case you should link to a full page map.
4.2. How can I adjust the dimensions of embedded maps
You can modify the width and height parameters within the iframe script to quickly change the map dimensions.
5.1. How can I enable editing of map data ?
The editable option can only be set when the map is created and cannot be changed afterwards. When you create the map make sure you check the 'Editable' option.
5.2. Can I export data from an editable map ?
Go to the map editor page and select 'editor' from the map menu. In the side panel click on 'Export KML'. The KML data will be displayed and can be copied and pasted to another application.
6.1. How can user contributions be enabled for the map ?
This option is available only for editable maps. In the map settings page go to section 3 (Feeds and Layers). Select 'Yes' from the 'Enable User Contributions' drop down list.
6.2. How do I know when user contributions have been made ?
An email will be sent to the map owner during the daily site update if new contributions are pending approval.
6.3. How do user contributions appear on the map ?
Contributions do not appear on the map until they are approved by the map owner. First go to the map editor. New places are displayed in the index sidebar with the label 'new' next to the marker. Additionally there is a filter to display only new places.
Click on each new place to view the details. Click 'approve' to add a place. Click 'edit' to change place details. Click 'delete' to remove the place from the map.
Finally, click 'publish' to apply the changes to the main embedded map.
7.1. The map does not change when I make changes to the source data
This problem typically happens with feeds using My Maps data. The data on the site can be set to refresh daily.
If you make changes to your data the changes will not appear on the map until the feed data is refreshed.
You can manually refresh your data by going to the feed settings page, check the 'refresh data now' option then click 'update'.
8.1. The map does not load
Reload the page to confirm that there is an error.
Press F12 to view your browser console and see what error message is displayed.
Places within a feed do not display if they do not contain coordinates. When this happens an 'Errors' command will be displayed in red on the menu bar. Click this to view affected places.
Go to the Contact page and send your map URL and error message. We will respons with any necessary fix.
8.2. No markers appear on the map
Go to the map settings page and check that one or more feeds have been selected for display and the feed is marked as visible.
9.1. The My Map Generates An Error
Only shared maps can be imported. The my map should be either publicly shared or privately shared (so anyone with the link can view the map).